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Store Policies and Legal Information

All store and brand policies can be reviewed in this section.

Shipping and Returns

All of our products are shipped as soon as inventory is available. For preorders, our customers will be offered a delivery window according to the dates when inventory will be available.


As soon as inventory becomes available, products will be shipped and delivered in 2-5 workdays.  Delivery will be agreed between the company and the buyer through any of the available communication channels, mainly through email.

Shipping costs in Madrid are fixed at 5 Euros per order, this is because, at this point, products are hand delivered by our staff. For product deliveries outside of Madrid, in the rest of Spain, or in other countries within the European Union, shipping costs will be charged directly to the customer at checkout.

Products will only be eligible for returns due to manufacturing issues in the product, in this situation, returns will be handled directly through the company's available communication channels and proof of issues must be provided by the customer in all cases. If a return is accepted by the company, the refund will be carried out in 3-5 business days since the return acceptance is informed to the customer.

Güio offers no cancellations of orders, we are focused on sustainability, and our limited inventory does not allow us to accept cancellations after an order is placed and paid for.

General Terms and Conditions

By accessing and placing an order with Güio, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Güio.


Under no circumstances shall the Güio team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if the Güio team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.


Güio will not be responsible for any outcome that may occur during the course of the usage of our resources. We reserve the right to change prices and revise the resource usage policy at any moment. Güio grants you a revocable, non-exclusive, non-transferable, limited license to use the website strictly in accordance with the terms of this Agreement.


These Terms & Conditions are a contract between you and Güio (referred to in these Terms & Conditions as "Güio", "us", "we" or "our"), the provider of the Güio website and the services accessible from the Güio website (which are collectively referred to in these Terms & Conditions as the "Güio Service").


You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not acquire Güio's products. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account, or purchase without notice.


Section 1. Definitions and key terms: To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

  • Company: when these terms mention a Company, it refers to Güio, (Güio), which is responsible for your information under this Terms & Conditions.

  • Country: where Güio or the owners/founders of Güio are based, in this case, in Spain

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Güio and use its services or acquire its products.

  • Product(s): Refers to the Company's products which may be acquired by You through the Website.

  • Service: refers to the service provided by Güio as described on this platform.

  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website: Güio™'s site, which can be accessed via this URL:

  • You: a person or entity that is visiting  Güiio to use the Services or acquire Products.


Section 2. Restrictions: You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Website or make the platform available to any third party.

  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Website.

  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Güio or its affiliates, partners, suppliers, or the licensors of the website.


Section 3. Payment: If you pay for any of our Products, you agree to pay all fees or charges in accordance with the fees, charges, and billing terms in effect at the time that each fee or charge is due and payable. Your Payment Provider agreement governs your use of the designated credit card account, and you must refer to that agreement and not these Terms to determine your rights and liabilities with respect to your Payment Provider. By providing Güio with your credit card number and associated payment information, you agree that Güio is authorized to verify information immediately, and subsequently invoice your account for all fees and charges due and payable to Güio hereunder and that no additional notice or consent is required. You agree to immediately notify Güio of any change in your billing address or the credit card used for payment hereunder. Güio reserves the right at any time to change its prices and billing methods, either immediately upon posting on our Site or by e-mail delivery to your organization's administrator(s).


Any attorney fees, court costs, or other costs incurred in the collection of delinquent undisputed amounts shall be the responsibility of and paid for by You. The Güio contract will exist between you and Güio throughout the purchase until Güio accepts your order by a confirmatory e-mail, SMS/MMS message, or other appropriate means of communication. You are responsible for any third-party fees that you may incur when acquiring our products.

Section 4. Your Suggestions: Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Güio with respect to the website shall remain the sole and exclusive property of Güio. Güio shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.


Section 5. Your Consent: We've updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.


Section 6. Links to Other Websites: These Terms & Conditions apply only to the Products and Services. The Products and/or Services may contain links to other websites not operated or controlled by Güio. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


Section 7. Cookies: Güio uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.


Section 8. Changes To Our Terms & Conditions: You acknowledge and agree that Güio may stop (permanently or temporarily) providing the Service (or any features within the Service), or refuse any sale to you or to users generally at Güio's sole discretion, without prior notice to you. You may stop using the Service or acquiring Products at any time. You do not need to specifically inform Güio when you stop using the Service or stop acquiring Products. You acknowledge and agree that if Güio disables access to your account or cancels an order, you may be prevented from accessing the Service or buying a certain Product, your account details, or any files or other materials which are contained in your account. If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.


Section 9. Modifications to Our website: Güio reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.


Section 10. Updates to Our Website: Güio may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates"). Updates may modify or delete certain features and/or functionalities of the website. You agree that Güio has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you. You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this Agreement.


Section 11. Third-Party Services: We may display, include or make available third-party content (including data, information, applications, and other Products and Services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that Güio shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Güio does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.


Section 12. Term and Termination: This Agreement shall remain in effect until terminated by you or Güio. Güio may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice. This Agreement will terminate immediately, without prior notice from Güio, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer. Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer. Termination of this Agreement will not limit any of Güio's rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.


Section 13. Copyright Infringement Notice: If you are a copyright owner or such owner's agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.


Section 14. Indemnification: You agree to indemnify and hold Güio and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.


Section 15. Güio Warranties: The website is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Güio, on its own behalf and on behalf of its affiliates and its and their respective licensors and product or service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Güio provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, websites, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.


Without limiting the foregoing, neither Güio nor any Güio's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of No are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.


Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.


Section 16. Limitation of Liability: Notwithstanding any damages that you might incur, the entire liability of Güio and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.


To the maximum extent permitted by applicable law, in no event shall Güio or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Güio or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Section 17. Severability: If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


This Agreement, together with the Privacy Policy and any other legal notices published by Güio on the Products and/or Services, shall constitute the entire agreement between you and Güio concerning the Products and/or Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Güio's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. You and Güio agree that any cause of action arising out of or related to the Products and/or Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Section 18. Waiver: Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.


No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.


Section 19. Amendments to this Agreement: Güio reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Güio.


Section 20. Entire Agreement: The Agreement constitutes the entire agreement between you and Güio regarding your use of the website and the Services and/or Products, thus, it supersedes all prior and contemporaneous written or oral agreements between you and Güio. You may be subject to additional terms and conditions that apply when you use or purchase other Güio's Products and/or Services, which Güiowill provides to you at the time of such use or purchase.


Section 21. Updates to Our Terms: We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Section 22. Intellectual Property: The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by Güio, its licensors or other providers of such material and are protected by Spain and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the express prior written permission of Güio, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.


Section 23. Agreement to Arbitrate: This section applies to any dispute except it does not include a dispute relating to claims for injunctive or equitable relief regarding the enforcement of validity of your or Güio's intellectual property rights. The term arbitration means any dispute, action, or other controversy between you and Güio concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. The dispute will be given the broadest possible meaning allowable under the law.


Section 24. Notice of Dispute: In the event of a dispute, you or Güio must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: Güio will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Güio will attempt to resolve any dispute through informal negotiation within sixty (60) workdays from the date the Notice of Dispute is sent. After sixty (60) workdays, you or Güio may commence arbitration.

Section 25. Binding Arbitration: If you and Güio fail to resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party's rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.


Section 26. Submissions and Privacy: In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data, or proposals, including ideas for new or improved products, services, features, technologies, or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of No without any compensation or credit to you whatsoever. Güio and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

Section 27. Promotions: Güio may, from time to time, include contests, promotions, sweepstakes, or other activities (Promotions) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and comply with all Promotions Rules.


Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.


Section 28. Typographical Errors: In the event, a Product and/or Service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the Product and/or Service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.


Section 29. Miscellaneous: If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Güio. Güio will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Güio operates and controls the Güio Service and/or Products from its offices in Spain. The Products and Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access Güio's Products and/or Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate Güio's Privacy Policy) contain the entire understanding and supersede all prior understandings, between you and Güio concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.


Section 30. Disclaimer: Güio is not responsible for any content, code, or any other imprecision. Güio does not provide warranties or guarantees. In no event shall Güio be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents of the Service at any time without prior notice.


Güio's Products and Services and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. Güio is a distributor and not a publisher of the content supplied by third parties; as such, Güio exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability, or currency of any information, content, service or merchandise provided through or accessible via the Güio Service. Without limiting the foregoing, Güio specifically disclaims all warranties and representations in any content transmitted on or in connection with Güio or on sites that may appear as links on the Güio, or in the products provided as a part of, or otherwise in connection with Güio including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Güio or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Güio does not warrant that Güio's service will be uninterrupted, uncorrupted, timely, or error-free.

Don't hesitate to contact us if you have any questions.

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